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Shipping & Returns
Brookjamin is pleased to offer free shipping for orders of $50 or greater. We offer a flat Fee of $5.for standard ground shipping throughout the US for orders less than $50. You may expedite your domestic order 2nd Day for $20, or Overnight service for $30.
Domestic orders are processed and delivered Monday through Friday, excluding holidays. Please allow one business day for processing. Orders placed before 12:00 noon EST will be processed the same day and orders placed after 12:00 noon EST will be processed the following business day. Ground shipments can take 1-5 days to arrive to addresses within the continental U.S. Unfortunately we cannot be responsible for unanticipated delays due to inclement weather or other unforeseen natural events.
If there is an urgent need we are able to ship Saturday delivery. Please contact us at email@example.com so that we can further assist you.
Please contact firstname.lastname@example.org with the following:
Order Confirmation Number
Reason for the Return
Customer Service will respond with a complimentary return shipping label via email. Once printed, please attach and mail back. Any orders shipped back to the warehouse without a return authorization will be refused and returned to sender.
Returns are eligible for refund if a return authorization request is made within 10 days of your original purchase. Returns requested after this window cannot be processed. ORIGINAL SHIPPING, RETURN SHIPPING AND ANY DAMAGES SUSTAINED DURING RETURN SHIPPING ARE THE RESPONSIBILITY OF THE PURCHASER. Please note that a refund is not guaranteed if the merchandise it’s found to be damaged, missing, or shows signs of wear. RETURNS AND EXCHANGES WILL NOT BE ACCEPTED ON ANY SALE ITEMS OR ITEMS PURCHASED WITH A DISCOUNT CODE OF OR GREATER THAN 20% OFF. This applies to all purchases made on brookjamin.com